Shipping policy

Shipping destinations

GSP ships only within the United States. Available shipping services and address eligibility are shown at checkout. International shipping is not offered.

Order processing and dispatch

We hand your order to the shipping carrier no later than seven (7) calendar days after receiving your complete order and the required payment or valid payment authorization. A complete order includes the information needed to prepare and ship your items. The processing period includes preparation and packing. Calendar days include weekends and holidays.

For card payments, the period begins when we receive your valid payment authorization and complete order; it does not wait for a payout to our bank account. An order is shipped when it is physically handed to the carrier. Creating a shipping label alone does not constitute shipment.

Shipping charges and delivery times

Shipping methods and charges are displayed at checkout before you place your order. Carrier transit time is additional to our processing time and begins after dispatch. Standard and Express transit times are estimates. Selecting Express shipping does not shorten the processing period.

Delivery estimates depend on the destination, selected service and carrier operations. Weather, holidays and other disruptions may affect transit time. This does not limit your rights under applicable law or any delivery guarantee we expressly agree to.

Dispatch delays and refunds

If we cannot ship within the promised period, we will notify you promptly and no later than the dispatch deadline. We will provide a revised dispatch date, or explain if we cannot reasonably provide one, and offer you the choice of agreeing to the delay or cancelling the unshipped items for a refund.

If we cannot ship by the deadline and you have not expressly agreed to a delay, we will cancel the unshipped items and refund the amounts paid for those items, including applicable taxes and attributable shipping charges. If nothing has shipped, we will refund the entire order payment. No cancellation fee applies. We will follow the same procedure if a further delay becomes necessary.

Refunds for these cancellations will be issued promptly, within seven business days, to the original payment method where available, or by another method permitted by law. We will confirm the refund. Your bank or payment provider may require additional time to display the credit.

Address changes and delivery problems

Please check your delivery address before ordering. Contact us promptly if you need a correction; changes may not be possible once an order has shipped. For a missing, damaged or incorrectly delivered shipment, contact us with your order number so we can investigate and arrange the remedy required by applicable law. Your statutory rights are not limited by this policy.